Service Experience Lead

Nordstrom Inc; Littleton (CO); On-site; USD 331,000 - 372,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement and Paid Time Away

Life Insurance and Disability

Merchandise Discount

EAP Resources

Job summary

Nordstrom, Inc. is seeking an Assistant Service Experience Manager in Colorado who is goal-oriented and enthusiastic about fashion, and who can influence, collaborate and drive customer service excellence.

In this role you will coach a team of specialists, partner with merchandising and store teams to implement new behaviors, assist with budgets, and help protect customer information. The position requires a proven track record of delivering results, strong organizational and communication

Qualifications

• A track record of successful results, for example, strong productivity and achievement of goals.
• Strong organizational, delegation and follow-through skills.
• Clear and effective written and verbal communication as well as strong interpersonal skills.
• The ability to prioritize multiple tasks in a fast paced environment.
• Proficiency in multiple operating systems such as, MS Windows, iOS and Android.
• A high school diploma, or equivalent (preferred).

Responsibilities

• Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience.
• Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes.
• Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer driven initiatives.
• Assist with budgets to drive efficiencies and continuous improvement within the organization.
• Protect the security and privacy of customer information including education, compliance and disposition of issues.
• Perform all Service Experience, Cash Room and Communication procedures as applicable.

Skills

Influencing

Collaboration

Customer experience

Education

High school diploma or equivalent

Tools

MS Windows

iOS

Android

Job description

Nordstrom, Inc. is seeking an Assistant Service Experience Manager in Colorado who is goal-oriented and enthusiastic about fashion, and who can influence, collaborate and drive customer service excellence.

In this role you will coach a team of specialists, partner with merchandising and store teams to implement new behaviors, assist with budgets, and help protect customer information. The position requires a proven track record of delivering results, strong organizational and communication