Service Experience Leader | Drive Sales & Team Growth

Nordstrom; St. Louis (MO); On-site; USD 48,000 - 77,000; Full time

Benefits offered by this job

Medical/Vision, Dental

Retirement

Paid Time Away

Merchandise Discount

EAP Resources

Job summary

Nordstrom is seeking a Service Experience Manager in the St. Louis area.

You will mentor and motivate your team, drive store volume through service initiatives such as Nordstrom Rewards and gift cards, and develop strategies to meet service and sales goals. You will recruit and train staff, educate on tools and processes, and pursue continuous improvement across the department while maintaining strong relationships with leadership and store teams.

Qualifications

• 1+ years of successful retail management experience.
• Ability to develop and maintain productive relationships with store manager, area/regional manager, and other leaders.
• Exceptional customer service skills and a passion to inspire others to deliver outstanding service.
• Dynamic leadership skills and a proven ability to motivate and develop future leaders.
• A proven track record of using key metrics to identify opportunities and drive business.
• Effective communication skills.
• The ability to work a flexible schedule based on business needs, including evenings and weekends.

Responsibilities

• Drive store volume through the support and education of Service Experience initiatives such as the Nordstrom Rewards program and the sale of gift cards.
• Recruit, hire, train, develop and motivate your team – their success is your success.
• Support your team as they educate and assist employees on tools, processes and systems that will enhance our customers’ shopping experience as well as increase sales.
• Create a solid business plan that enables your team to work together to meet service and sales goals.
• Support the success of your department by driving continuous improvements.

Skills

Retail management

Leadership

Customer service

Communication skills

Team development

People management

Relationship building

Performance metrics

Flexible schedule

Sales focus

Job description

Nordstrom is seeking a Service Experience Manager in the St. Louis area.

You will mentor and motivate your team, drive store volume through service initiatives such as Nordstrom Rewards and gift cards, and develop strategies to meet service and sales goals. You will recruit and train staff, educate on tools and processes, and pursue continuous improvement across the department while maintaining strong relationships with leadership and store teams.