Service Experience Leader - Automotive Advisor

Cochran Cars; Boardman Township (OH); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

Parental leave

401(k) with company match

Short-term disability

Life insurance

Competitive pay plan

Job summary

Cochran Ford in Boardman is hiring a Service Advisor to lead the customer experience in the service lane. You will greet owners, convey repair processes, and coordinate scheduling with technicians to ensure smooth service flow.

Join a team recognized for workplace excellence and employee development. We value proactive service, clear communication, and ownership of customer satisfaction in a fast-paced automotive environment.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with customers.
• Professional and energetic work-style.
• Previous dealership service advisor experience a huge plus.

Responsibilities

• Oversee flow of Drive Lane. Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person.
• Schedules service appointments utilizing the available scheduling system properly.
• Obtains customer history and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Documents customer’s vehicle needs accurately and clearly on repair order.
• Inspects vehicle for damage and other needs.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Review Multi-Point Inspection format and ask for authorization.
• Checks on progress toward completion. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Skills

Customer service

Communication

Team management

Organized work style

Positive attitude

Job description

Cochran Ford in Boardman is hiring a Service Advisor to lead the customer experience in the service lane. You will greet owners, convey repair processes, and coordinate scheduling with technicians to ensure smooth service flow.

Join a team recognized for workplace excellence and employee development. We value proactive service, clear communication, and ownership of customer satisfaction in a fast-paced automotive environment.