Automotive Service Advisor

Cochran Cars; Boardman Township (OH); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

Parental leave

401(k) with company match

Short-term disability

Life insurance

Competitive pay plan

Job summary

Cochran Ford in Boardman is hiring a Service Advisor to lead the customer experience in the service lane. You will greet owners, convey repair processes, and coordinate scheduling with technicians to ensure smooth service flow.

Join a team recognized for workplace excellence and employee development. We value proactive service, clear communication, and ownership of customer satisfaction in a fast-paced automotive environment.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with customers.
• Professional and energetic work-style.
• Previous dealership service advisor experience a huge plus.

Responsibilities

• Oversee flow of Drive Lane. Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person.
• Schedules service appointments utilizing the available scheduling system properly.
• Obtains customer history and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Documents customer’s vehicle needs accurately and clearly on repair order.
• Inspects vehicle for damage and other needs.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Review Multi-Point Inspection format and ask for authorization.
• Checks on progress toward completion. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Skills

Customer service

Communication

Team management

Organized work style

Positive attitude

Job description

Description

We are looking to add to our Service Advisor team at our #1 Cochran Ford store in Boardman!!

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners in the drive lane to explaining the repair process, our Service Advisors are true professionals who enjoy helping others! #1 Cochran is the leading automotive retailer in the tri-state area. Yet one of our greatest assets isn't our size or our multi-million dollar inventory. Our greatest asset and driving force behind our success is our 1900 plus team members. We have been recognized as one of Pittsburgh’s top workplaces for 14 years running! COME JOIN OUR WINNING TEAM.

As a member of our team, you will join an award-winning workplace where people and innovation thrive. We are obsessive about learning and development – at every mile marker of your career. We are one team bound by one set of values, with one overarching vision: to move our customers, our team members, and our communities in the most moving ways possible. If you’re ready to make your move, steer your career here and join our talented team of thinkers, doers, dreamers, and disrupters.

What We Offer

• Full complement of health insurance benefits
• Paid Time Off in first year of employment
• Paid Holidays
• Paid Parental Leave
• 401(k) with Company match
• Company-paid short-term disability and workers’ compensation
• Company-paid term life insurance
• Competitive Pay Plan

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person.
• Schedules service appointments utilizing the available scheduling system properly.
• Obtains customer history and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Documents customer’s vehicle needs accurately and clearly on repair order.
• Inspects vehicle for damage and other needs.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Review Multi-Point Inspection format and ask for authorization.
• Checks on progress toward completion. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional and energetic work-style
• Previous dealership service advisor experience a HUGE plus

We welcome always replies in strict confidence. Qualified applicants should email a work history or resume to our attention. EOE

#1 Cochran - ONE Great Place to Grow Your Career!