Service Experience Lead for Client Solutions

Valid8 Financial, Inc.; Greensboro (NC); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

PTO after 60 days

Medical insurance (employer contrib)

Life insurance (employer contrib)

Dental/Vision

401K with 4% match

Weekly pay

Profit sharing

Job summary

Mission Mobile Medical in Greensboro, NC is seeking a Service Advisor to keep clinics running smoothly and remove roadblocks for clients. You will own the service experience and drive solutions that make a real impact.

You will coordinate service work, maintain records, and collaborate across teams to align priorities while contributing to outbound sales efforts. This role emphasizes world-class service and operational excellence.

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• Experience in client services, operations, or service coordination.
• Exposure to vehicle maintenance and repair activities is a plus.
• Ability to provide world-class service to stakeholders.

Responsibilities

• Coordinate service work for existing customers, troubleshoot issues, and collaborate with Client Services, Production, and Engineering teams to align service priorities.
• Maintain accurate customer data and service records in software systems.
• Take ownership of client issues, ensuring timely resolution and proactive communication.
• Develop and maintain service procedures, policies, and standards.
• Assist with outbound service sales activities, including list building, outreach, and meeting scheduling.

Skills

Communication

Organization

Problem-solving

Teamwork

MS Office

Lift 20+ lbs

Safety awareness

Education

Bachelor's degree or equivalent experience

Tools

MS Office Suite

Asana

Job description

Mission Mobile Medical in Greensboro, NC is seeking a Service Advisor to keep clinics running smoothly and remove roadblocks for clients. You will own the service experience and drive solutions that make a real impact.

You will coordinate service work, maintain records, and collaborate across teams to align priorities while contributing to outbound sales efforts. This role emphasizes world-class service and operational excellence.