Service Lead, Field & Shop Operations

LiftOne LLC; Greensboro (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

LiftsOne LLC in Greensboro, NC seeks a Service Supervisor to coordinate customer service activities and manage operations in the shop and field. The ideal candidate will demonstrate strong leadership abilities and a passion for developing technicians while ensuring operational excellence.

The role involves monitoring safety standards, driving customer satisfaction, and managing performance appraisals. Experience in service-oriented industries and proficiency in Microsoft Office and Salesforce is preferred.

Qualifications

• Bachelor’s degree preferred with 2-4 years of related experience.
• Proven leadership experience with a strong track record.
• Excellent verbal and written communications skills.

Responsibilities

• Coordinate customer service activities and manage all shop and field operations.
• Conduct performance appraisals and training for technicians.
• Drive accountability for quality standards and ensure safety compliance.

Skills

Leadership

Communication Skills

Problem Solving

Listening Skills

Presentation Skills

Education

Bachelor’s degree

Experience in service-oriented industries

Tools

Microsoft Office

Salesforce

SAP

ServiceMax

Job description

LiftsOne LLC in Greensboro, NC seeks a Service Supervisor to coordinate customer service activities and manage operations in the shop and field. The ideal candidate will demonstrate strong leadership abilities and a passion for developing technicians while ensuring operational excellence.

The role involves monitoring safety standards, driving customer satisfaction, and managing performance appraisals. Experience in service-oriented industries and proficiency in Microsoft Office and Salesforce is preferred.