Service Advisor

Valid8 Financial, Inc.; Greensboro (NC); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

PTO after 60 days

Medical insurance (employer contrib)

Life insurance (employer contrib)

Dental/Vision

401K with 4% match

Weekly pay

Profit sharing

Job summary

Mission Mobile Medical in Greensboro, NC is seeking a Service Advisor to keep clinics running smoothly and remove roadblocks for clients. You will own the service experience and drive solutions that make a real impact.

You will coordinate service work, maintain records, and collaborate across teams to align priorities while contributing to outbound sales efforts. This role emphasizes world-class service and operational excellence.

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• Experience in client services, operations, or service coordination.
• Exposure to vehicle maintenance and repair activities is a plus.
• Ability to provide world-class service to stakeholders.

Responsibilities

• Coordinate service work for existing customers, troubleshoot issues, and collaborate with Client Services, Production, and Engineering teams to align service priorities.
• Maintain accurate customer data and service records in software systems.
• Take ownership of client issues, ensuring timely resolution and proactive communication.
• Develop and maintain service procedures, policies, and standards.
• Assist with outbound service sales activities, including list building, outreach, and meeting scheduling.

Skills

Communication

Organization

Problem-solving

Teamwork

MS Office

Lift 20+ lbs

Safety awareness

Education

Bachelor's degree or equivalent experience

Tools

MS Office Suite

Asana

Job description

You’re the kind of person who moves toward problems, not away from them. You take ownership, bring clarity to complexity, and show up for people when it matters most. In this role, you’ll be the trusted partner our clients rely on—keeping clinics running, removing roadblocks, and ensuring care reaches communities without interruption. You won’t just manage service—you’ll own the experience and drive solutions that make a real impact.

If you believe service is leadership, you’ll feel right at home here.

General

As a Service Advisor, you will:

• Coordinate service work for existing customers, troubleshoot issues, and collaborate with Client Services, Production, and Engineering teams to align service priorities
• Maintain accurate customer data and service records in software systems
• Take ownership of client issues, ensuring timely resolution and proactive communication
• Develop and maintain service procedures, policies, and standards
• Assist with outbound service sales activities, including list building, outreach, and meeting scheduling

Qualifications & Requirements

• Values : Value all people and have a desire to be a Servant Leader
• Attitude : Embrace our culture and our SERVICE values
• Education : Bachelor’s degree preferred or equivalent experience preferred
• Experience: Previous experience in client services, operations, or service coordination, with exposure to or involvement in vehicle maintenance and repair activities
• Performance : Able and willing to provide world-class service to all stakeholders

Talents & Abilities

• Demonstrated strong communication, organization, problem-solving, and teamwork skills
• Proficiency in Microsoft Office Suite common business software (Word, Excel, PowerPoint, Outlook, Teams, SharePoint, Asana or similar)
• Ability to lift and carry materials weighing 20+ lbs repeatedly throughout the workday
• Comfortable standing, bending, and moving in a fast-paced environment
• Strong awareness of safety protocols and commitment to maintaining a safe workspace

Our Every-Day SERVICE Values

We live by our SERVICE values: Speed, Extraordinary Effort, Results, Valuing People, Integrity, Creativity, and Entertain always.

• Office/Manufacturing environment

Salary & Benefits

• 80 PTO hours available after the first 60 days of service
• Medical insurance – 100% employer contribution, participating plans
• $10K Life insurance – 100% employer contribution
• Dental/Vision – employee contribution
• 401K – 120 days eligibility is fully vested with up to a 4% match
• Weekly payday, every Friday
• Quarterly profit sharing, up to 20% of annual wages
• We are committed to fair and equitable compensation practices. Offers are based on experience, qualifications, and internal equity. Starting salary – $65,000 - $75,000 annually

Mission Mobile Medical is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

About Mission Mobile Medical

Mission Mobile Medical is a forward-thinking and fast-paced company redefining the mobile medical market.At Mission Mobile we intentionally value people, we believe in people, and we unconditionally love people. As a B-Corp, leveraging open-book management philosophies, we do not just say we are different; we are different. If you want to join a high-performance team and do important work serving the world in the healthcare industry in a unique way, Mission Mobile Medical is the team for you.

Mission Mobile Medical is committed to creating and maintaining a workplace where all employees can participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives. This commitment is embodied in who we are, why we’re here, what we do, and of course, how we do it.