Service Experience Lead - Elevate Customer Excellence

Nordstrom, Inc.; San Antonio (TX); Hybrid; USD 22,000 - 33,000; Full time

Job summary

Nordstrom, Inc. in San Antonio, TX is seeking an Assistant Service Experience Manager who is goal-oriented and passionate about fashion, with strong collaboration and influence skills to drive exceptional customer experiences.

You will coach a team of specialists, partner with merchandising and store teams, and assist with budgets and process improvements while protecting customer information and ensuring smooth service operations across cash handling and communications.

Qualifications

• A track record of successful results, e.g., productivity and goal achievement.
• Clear and effective written and verbal communication skills.
• Ability to prioritize multiple tasks in a fast-paced environment.

Responsibilities

• Own disciplines and drive adoption of tech-enabled processes to enhance customer experience.
• Coach a team of specialists to educate and influence new behaviors and processes.
• Build relationships with merchandising and store teams to lead change in customer initiatives.
• Assist with budgets and financial aspects to drive efficiencies and improvement.
• Help protect customer information and ensure security/compliance.
• Perform Service Experience, Cash Room and Communications procedures as applicable.

Skills

Organizational skills

Delegation

Follow-through

Written communication

Verbal communication

Multitasking

Influencing

Collaboration

Tech proficiency

Education

High school diploma or equivalent

Job description

Nordstrom, Inc. in San Antonio, TX is seeking an Assistant Service Experience Manager who is goal-oriented and passionate about fashion, with strong collaboration and influence skills to drive exceptional customer experiences.

You will coach a team of specialists, partner with merchandising and store teams, and assist with budgets and process improvements while protecting customer information and ensuring smooth service operations across cash handling and communications.