Service Experience Lead: Fashion Customer Impact

Nordstrom; Braintree (MA); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement

Paid Time Away

Life Insurance

Disability Insurance

Merchandise Discount

EAP Resources

Job summary

Nordstrom is seeking an Assistant Service Experience Manager who combines fashion acumen with leadership to drive a superior customer experience. The role emphasizes influencing, collaboration, and delivering results in a fast-paced retail environment.

You will coach a team of specialists, partner with merchandising and store teams, and assist with budgets and process improvements while ensuring data security and privacy for customers.

Qualifications

• Proven track record of strong productivity and goal achievement.
• 0
• Strong organizational, delegation and follow-through skills.
• Clear written and verbal communication and strong interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency in MS Windows, iOS and Android.
• High school diploma or equivalent (preferred).

Responsibilities

• Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience.
• Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes.
• Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer driven initiatives.
• Assist with financial aspects and budgets to drive efficiencies and continuous improvement within the organization.
• Assist with protecting security and privacy of customer information including education, compliance and disposition of issues.

Skills

Process ownership

Productivity

Delegation

Communication

Prioritization

OS proficiency

Education

High school diploma or equivalent

Job description

Nordstrom is seeking an Assistant Service Experience Manager who combines fashion acumen with leadership to drive a superior customer experience. The role emphasizes influencing, collaboration, and delivering results in a fast-paced retail environment.

You will coach a team of specialists, partner with merchandising and store teams, and assist with budgets and process improvements while ensuring data security and privacy for customers.