Service Experience Team Lead - Fashion Retail

Nordstrom, Inc.; Austin (TX); On-site; USD 22,000 - 37,000; Full time

Benefits offered by this job

Medical/Vision/Dental

Retirement

Paid Time Off

Life Insurance

Merchandise Discount

401k

Job summary

Nordstrom, Inc. in Austin is seeking an Assistant Service Experience Manager who is goal-oriented and passionate about fashion, with skills in influencing, collaborating, and driving results to deliver exceptional customer experiences.

You will support the Service Experience Manager, coach a team of specialists, build relationships with store teams, assist with budgets, and help ensure the security and privacy of customer information while promoting new behaviors and processes.

Qualifications

• Track record of achieving goals and productivity.
• Strong organizational, delegation and follow-through skills.
• Clear written and verbal communication and strong interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency in multiple operating systems such as MS Windows, iOS and Android.
• High school diploma or equivalent (preferred).

Responsibilities

• Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience.
• Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes.
• Develop relationships with merchandising and store teams to lead and integrate change promoting customer-driven initiatives.
• Assist with financial aspects and budgets to drive efficiencies and continuous improvement.
• Assist with protecting security and privacy of customer information including education, compliance and disposition of issues.
• Perform all Service Experience, Cash Room and Communication procedures as applicable.

Skills

Productivity

Goal achievement

Organizational skills

Communication

Multitasking

Windows/iOS/Android

Education

High school diploma

Tools

MS Windows

iOS

Android

Job description

Nordstrom, Inc. in Austin is seeking an Assistant Service Experience Manager who is goal-oriented and passionate about fashion, with skills in influencing, collaborating, and driving results to deliver exceptional customer experiences.

You will support the Service Experience Manager, coach a team of specialists, build relationships with store teams, assist with budgets, and help ensure the security and privacy of customer information while promoting new behaviors and processes.