Customer Experience Assistant Manager

Nordstrom, Inc.; Portland (OR); On-site; USD 22,000 - 37,000; Full time

Benefits offered by this job

Medical/Vision, Dental

Retirement benefits

Paid Time Away

Life Insurance and Disability

Job summary

Nordstrom, Inc. is seeking an Assistant Service Experience Manager in a store setting to lead a team focused on delivering exceptional customer experiences.

You will collaborate with merchandising and store teams to implement customer-driven initiatives and support budgeting and financial efficiency. The role requires strong communication, organization, and the ability to manage multiple tasks in a fast-paced retail environment.

Qualifications

• Proven track record of achieving goals and improving performance.
• Strong organizational, delegation and follow-through skills.
• Clear written and verbal communication and strong interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency with Windows, iOS and Android operating systems.

Responsibilities

• Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customer experience.
• Coach an interactive team of specialists to educate and drive adoption of new behaviors and processes.
• Develop relationships with merchandising and store teams to lead and integrate customer-driven initiatives.
• Assist with financial aspects and budgets to drive efficiencies and continuous improvement.

Skills

Track record

Organizational skills

Communication

Prioritization

Multiplatform knowledge

Education

High school diploma or equivalent

Tools

Windows

iOS

Android

Job description

Nordstrom, Inc. is seeking an Assistant Service Experience Manager in a store setting to lead a team focused on delivering exceptional customer experiences.

You will collaborate with merchandising and store teams to implement customer-driven initiatives and support budgeting and financial efficiency. The role requires strong communication, organization, and the ability to manage multiple tasks in a fast-paced retail environment.