Fashion Retail: Service Experience Lead

Nordstrom, Inc.; Braintree, Northern (MA, KY); Hybrid; USD 26,000 - 43,000; Full time

Benefits offered by this job

Medical/Vision/Dental

Retirement

Paid Time Away

Life Insurance

Disability Insurance

Merchandise Discount

EAP Resources

Job summary

Nordstrom, Inc. is seeking an Assistant Service Experience Manager candidate who is goal-oriented and enthusiastic about fashion, with skills in influencing and collaboration to drive results and exceptional customer experience.

You will coach a team of specialists, partner with merchandising and store teams to lead change, and assist with budgets to improve efficiency while ensuring customer data privacy and security.

Qualifications

• Demonstrated skills in influencing, collaborating and driving results to enhance customer experience.
• Coach teams of specialists to adopt new behaviors and processes.
• Develop relationships with merchandising and store teams to lead change and initiatives.

Responsibilities

• Assist the Service Experience Manager in coaching an interactive team of specialists.
• Develop relationships with merchandising and store teams to lead customer-driven initiatives.
• Assist with financial aspects and budgets to drive efficiencies and continuous improvement.
• Protect the security and privacy of customer information through education and compliance.
• Perform Service Experience, Cash Room and Communication procedures as applicable.

Skills

Customer service orientation

Influencing

Collaboration

Coaching

Financial awareness

Job description

Nordstrom, Inc. is seeking an Assistant Service Experience Manager candidate who is goal-oriented and enthusiastic about fashion, with skills in influencing and collaboration to drive results and exceptional customer experience.

You will coach a team of specialists, partner with merchandising and store teams to lead change, and assist with budgets to improve efficiency while ensuring customer data privacy and security.