Service Experience Lead – Fashion Retail

Downtown Boulder Partnership; Honolulu (HI); On-site; USD 22,868 - 37,195; Full time

Benefits offered by this job

Medical/Vision, Dental, Retirement and

Paid Time Away

Life Insurance and Disability

Merchandise Discount and EAP Resources

Job summary

Nordstrom in Honolulu, HI is seeking an Assistant Manager - Service Experience to lead a collaborative team focused on delivering exceptional customer experiences. You will partner with store teams and specialists to implement service initiatives, coach staff, and support daily operations in a fast-paced fashion environment.

The role emphasizes goal achievement, strong communication, and hands-on oversight of service excellence, cash room procedures, and security best practices.

Qualifications

• Track record of achieving goals and strong productivity.
• Strong organizational, delegation and follow-through skills.
• Clear written and verbal communication and strong interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.

Responsibilities

• Own disciplines and adopt processes with technology to enhance the customer experience.
• Coach a team of specialists to drive education and adopt new behaviors.
• Build relationships with merchandising and store teams to lead change for customer initiatives.
• Assist with budgets and financial aspects to drive efficiencies.
• Protect the security and privacy of customer information and educate on compliance.
• Perform service experience, cash room and communications procedures as applicable.

Skills

Goal achievement

Leadership

Coaching

Customer service

Effective communication

Education

High school diploma

Tools

MS Windows

iOS

Android

Job description

Nordstrom in Honolulu, HI is seeking an Assistant Manager - Service Experience to lead a collaborative team focused on delivering exceptional customer experiences. You will partner with store teams and specialists to implement service initiatives, coach staff, and support daily operations in a fast-paced fashion environment.

The role emphasizes goal achievement, strong communication, and hands-on oversight of service excellence, cash room procedures, and security best practices.