Customer Experience Coach — Assistant Service Manager

Nordstrom, Inc.; Laguna Niguel, Northern (CA, KY); Hybrid; USD 32,000 - 43,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement plan

Paid Time Off

Life Insurance

Disability insurance

Merchandise discount

Employee assistance program

Job summary

Nordstrom, Inc. is seeking an Assistant Service Experience Manager in Laguna Niguel to lead and coach a team of specialists, driving education and adoption of customer-driven initiatives.

You will partner with merchandising and store teams to implement service changes and improve the customer experience. The role emphasizes strong organization, prioritization, and excellent communication, with familiarity across MS Windows, iOS, and Android platforms.

Qualifications

• Track record of delivering results in a fast-paced retail setting.
• Strong written and verbal communication and interpersonal skills.
• Ability to prioritize multiple tasks and stay organized.
• Proficiency with Windows, iOS, and Android devices.

Responsibilities

• Assist Service Experience Manager in coaching a team of specialists.
• Help manage customer experience initiatives and education efforts.
• Assist with budgets and financial aspects to drive efficiencies.
• Ensure security and privacy of customer information and proper procedures.

Job description

Nordstrom, Inc. is seeking an Assistant Service Experience Manager in Laguna Niguel to lead and coach a team of specialists, driving education and adoption of customer-driven initiatives.

You will partner with merchandising and store teams to implement service changes and improve the customer experience. The role emphasizes strong organization, prioritization, and excellent communication, with familiarity across MS Windows, iOS, and Android platforms.