Service Experience Lead

Nordstrom, Inc.; Austin, Northern (TX, KY); Hybrid; USD 22,000 - 37,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement

Paid Time Away

Life Insurance and Disability

Merchandise Discount

EAP Resources

Performance-based incentives

Job summary

You will lead a high-energy team, prioritize tasks in a fast-paced environment, and ensure adherence to procedures across Service Experience, Cash Room, and Communications.

Qualifications

• A track record of successful results with strong productivity and achievement of goals.
• Strong organizational, delegation and follow-through skills.
• Clear and effective written and verbal communication as well as strong interpersonal skills.
• Ability to prioritize multiple tasks in a fast paced environment.
• Proficiency in multiple operating systems such as MS Windows, iOS and Android.
• A high school diploma, or equivalent (preferred).

Responsibilities

• Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience.
• Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes.
• Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer driven initiatives.
• Assist with financial aspects and budgets to drive efficiencies and continuous improvement within the organization.
• Assist with protecting security and privacy of customer information including education, compliance and disposition of issues.
• Perform all Service Experience, Cash Room and Communication procedures as applicable.

Skills

Influencing

Collaboration

Customer experience

Coaching

Relationship building

Budgeting

Security awareness

Multitasking

Communication

MS Windows

iOS

Android

Education

High school diploma

Tools

MS Windows

iOS

Android

Job description

You will lead a high-energy team, prioritize tasks in a fast-paced environment, and ensure adherence to procedures across Service Experience, Cash Room, and Communications.