Customer Experience Coach & Ops Lead

Nordstrom, Inc.; Overland Park (KS); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical/Vision, Dental, Retirement and

Paid Time Away

Life Insurance and Disability

Merchandise Discount and EAP Resources

Job summary

Nordstrom, Inc. is seeking an Assistant Service Experience Manager in Overland Park, KS. This role focuses on leading, coaching, and influencing a team to deliver exceptional customer experiences while driving adoption of new processes and technologies.

The position emphasizes collaboration with store teams, managing budgets, and ensuring privacy and security of customer information. A path toward Department Manager is highlighted, with a strong emphasis on results and leadership development.

Qualifications

• Strong leadership and delegation capabilities.
• Clear written and verbal communication skills.
• Excellent organization and follow-through.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong interpersonal skills and teamwork.
• Proficiency with MS Windows, iOS and Android operating systems.

Responsibilities

• Own disciplines and adoption of new tech to enhance customer experience.
• Coach a team of specialists to drive education and new behaviors.
• Partner with merchandising and store teams to drive customer-driven changes.
• Aid Service Experience Manager with budgets to improve efficiency.
• Protect customer information security and privacy through education and compliance.
• Execute Service Experience, Cash Room and Communication procedures.

Skills

Leadership

Communication

Organization

Multitasking

Interpersonal skills

Education

High school diploma or equivalent

Job description

Nordstrom, Inc. is seeking an Assistant Service Experience Manager in Overland Park, KS. This role focuses on leading, coaching, and influencing a team to deliver exceptional customer experiences while driving adoption of new processes and technologies.

The position emphasizes collaboration with store teams, managing budgets, and ensuring privacy and security of customer information. A path toward Department Manager is highlighted, with a strong emphasis on results and leadership development.