Automotive Service Lead: Drive Repairs & Customer Experience

nan; Somerset (Somerset County); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Vision insurance

Job summary

Auto service managers are responsible for leading an automotive service department, ensuring high-quality repairs, and delivering exceptional customer experiences. This role requires coordinating technicians and service advisors, managing daily shop operations, and driving upsell opportunities while maintaining transparency with customers.

You will oversee safety standards, quality control, and dealership policies, communicating clearly with clients about repair status and technical issues.

Qualifications

• Experience leading a service department in auto repair.
• Strong knowledge of transmissions, brakes, suspensions, and diagnostics.
• Excellent communication with clients and team.

Responsibilities

• Lead and motivate the service department to deliver outstanding automotive repairs.
• Oversee daily shop operations and ensure timely vehicle services.
• Identify upselling opportunities while maintaining transparency.
• Ensure adherence to safety standards and dealership policies.
• Provide clients with repair status updates and explanations.
• Maintain accurate records and documentation for compliance.

Skills

Auto service management

Diagnostics expertise

Repair experience

Job description

Auto service managers are responsible for leading an automotive service department, ensuring high-quality repairs, and delivering exceptional customer experiences. This role requires coordinating technicians and service advisors, managing daily shop operations, and driving upsell opportunities while maintaining transparency with customers.

You will oversee safety standards, quality control, and dealership policies, communicating clearly with clients about repair status and technical issues.