Service Experience Lead — Customer Care & Ops

Cardinalewaymazdamesa; Morgan Hill (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, Dental, Vision

401k

Ancillary insurance

FSA

Life Insurance

Job summary

Cardinale Automotive Group in Morgan Hill, CA is seeking a client-focused service professional to oversee the drive lane, manage service orders, and ensure a superior customer experience in a busy service department. You will coordinate technician time, handle technical questions about vehicle issues and warranties, and maintain the Customer Success Index while upholding company standards.

Join a team that values relationships, accountability, and compliance, with opportunities for ongoing

Qualifications

• Organized, friendly personality with strong communication skills.
• Proven ability to manage others and lead by example.
• Excellent customer service and interpersonal skills.
• Professional appearance and high standards of conduct.
• Consistent record of positive customer satisfaction.
• Team player who works well with minimal supervision.
• Clean driving record and valid driver’s license.

Responsibilities

• Oversee service orders and flow of the Drive Lane, ensuring prompt, courteous and effective service.
• Take ownership of the customer experience by fulfilling additional assignments to leave a positive impression.
• Provide concierge support for all owner inquiries to ensure proper handling.
• Ensure daily technician time is sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee warranty claims administration and training of the service team.
• Reinforce company policies and adhere to standards.
• Encourage compliance with applicable laws and regulations.
• Maintain good relationships with factories and foster positive employee relations.

Skills

Organized & friendly personality

People management

Customer service excellence

Professional appearance

Team player

Job description

Cardinale Automotive Group in Morgan Hill, CA is seeking a client-focused service professional to oversee the drive lane, manage service orders, and ensure a superior customer experience in a busy service department. You will coordinate technician time, handle technical questions about vehicle issues and warranties, and maintain the Customer Success Index while upholding company standards.

Join a team that values relationships, accountability, and compliance, with opportunities for ongoing