Service Experience Lead — Customer Care & Ops

Cardinalewaymazdamesa; Morgan Hill (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Cardinale Automotive Group in Morgan Hill, CA seeks a client-focused service professional to oversee the drive lane, coordinate technician time, and ensure a superior customer experience in a busy service department. You will handle service orders, answer technical questions about vehicle issues and warranties, and maintain the Customer Success Index while upholding company standards and compliance.

Join a team that emphasizes accountability and customer care, with opportunities for ongoing

Responsibilities

• Oversee the drive lane and service flow in a busy dealership service department.
• Coordinate technician time and ensure timely, accurate service orders.
• Answer technical questions about vehicle issues and warranties with clarity and professionalism.
• Maintain the Customer Success Index while upholding company standards and compliance.

Job description

Cardinale Automotive Group in Morgan Hill, CA is seeking a client-focused service professional to oversee the drive lane, manage service orders, and ensure a superior customer experience in a busy service department. You will coordinate technician time, handle technical questions about vehicle issues and warranties, and maintain the Customer Success Index while upholding company standards.

Join a team that values relationships, accountability, and compliance, with opportunities for ongoing