Service Lane Manager

Evans Motors; Fort Wayne (IN); In loco; USD 70.000 - 95.000; Tempo pieno

Descrizione del lavoro

Evans Motors in Fort Wayne, Indiana seeks a Service Manager to lead the automotive service department, partnering with the Parts and Service Director to ensure high-quality, efficient service and strong customer satisfaction.

The role requires prior dealership service experience, at least two years in a leadership position, superb organizational skills, and deep knowledge of service processes and OEM warranty procedures.

Competenze

• Must have previous Automotive Dealership experience in Service.
• Minimum 2 years of management experience.
• Strong leadership background.
• Excellent organizational and time management skills.
• Solid understanding of automotive service processes.
• Proficient with service management software and databases.
• Strong customer service skills for inquiries and complaints.
• Ability to thrive in fast-paced environment.

Mansioni

• Direct daily operations of the service department.
• Lead service team to ensure high-quality, efficient service.
• Coordinate workflow and scheduling; resolve impediments.
• Develop and enforce service protocols and OEM warranty guidelines.
• Recruit, onboard, and manage service advisors.
• Maintain repair orders, billing records, and client documentation.
• Conduct quality control audits and training for writers.
• Uphold safety compliance and workplace organization.
• Collaborate with Parts and Service Director.

Conoscenze

Leadership

Customer service

Time management

Communication

Teamwork

Attention to detail

Strumenti

Service management software

Descrizione del lavoro

In the capacity of Service Manager, you will play a pivotal role in directing the daily operations of our automotive service department. You will partner closely with the Parts and Service Director and lead the service team to ensure the delivery of high-quality, efficient service. Primary responsibilities include providing strategic leadership, maintaining exceptional customer service standards, optimizing operational workflow, and upholding rigorous service protocols.Key Responsibilities:Ensure a superior client experience across all dealership interactions.Maintain outstanding service delivery throughout the service lifecycle, managing customer expectations and satisfaction.Partner with service personnel to resolve customer concerns or inquiries in a prompt and professional manner.Structure and coordinate the daily operational workflow of the service department.Mitigate scheduling conflicts and resolve operational impediments effectively.Develop and oversee service protocols to guarantee full compliance with organizational policies and performance standards.Oversee the recruitment, onboarding, and management of service advisors.Coordinate with technicians, advisors, and support staff to sustain seamless operational productivity.Ensure the precise maintenance of repair orders, billing records, and client documentation within the management database.Conduct routine quality control audits to verify adherence to procedural guidelines and task execution timelines.Cultivate a professional and collaborative work environment focused on effective communication and teamwork.Enforce strict adherence to safety compliance standards and maintain workplace organization.Maintain rigorous compliance with all original equipment manufacturer (OEM) guidelines regarding warranty specifications and repair protocols.Generate official service repair orders and deliver comprehensive training to incoming service writers.Must have previous Automotive Dealership experience in ServiceMust have a minimum of 2 years in managementAn exceptionally strong background in leadership experience is an absolute must.Strong customer service skills with the ability to handle customer inquiries and complaints professionally.Excellent organizational and time management skills with the ability to prioritize tasks effectively.Solid understanding of automotive service processes, including service scheduling and workflow management.Exceptional understanding of automotive service warranty & extended warranty, including policies & procedures, guidelines, claims submission, etc..Proficient computer skills with experience in using service management software and databases.Strong communication and interpersonal skills to effectively collaborate with team members and customers.Ability to thrive in a fast-paced and dynamic work environment.Attention to detail and commitment to maintaining high service quality standards.