Automotive Service Advisor | Customer Experience Lead

Stevens Creek Chevrolet; San Jose (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical & Dental Insurance

Vision Discount Program

401K Plan + Match

Paid time off and vacation

Life insurance w/AD&D Feature

Growth opportunities

Paid Training

Employee vehicle purchase plans

Family owned and operated

Long term job security

Employee Assistance Program

Worldwide Travel Assistance

Commuter Benefit

Health Reimbursement Account

Discounts on products and services

Above average industry pay

Corporate 24-Hour Fitness Rates

Job summary

California Automotive Retail Group is seeking a Service Department Leader in San Jose to oversee the Drive Lane, manage technicians, and ensure exceptional customer experiences. You will coordinate service workflows, answer technical questions, and uphold company standards while driving growth and efficiency.

The role involves supervising staff, maintaining customer satisfaction targets, and partnering with management on hiring decisions.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Strong time management skills and reliability.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Proven track record of service and sales satisfaction.
• Team oriented and self-motivated.
• Ability to work with minimal supervision.
• Clean driving record with valid license.

Responsibilities

• Oversee service orders and flow of Drive Lane to ensure prompt service.
• Take ownership of the customer experience and uphold positive impressions.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure technicians' time is effectively sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services and repairs.
• Maintain Customer Happiness scores at or above standards.
• Assist in diagnosing vehicle problems; order parts and tools as needed.
• Oversee warranty claims administration and service department training.
• Set schedules and assign tasks to service staff.
• Reinforce company policies and standards; ensure regulatory compliance.
• Maintain good relationships with factories and internal teams.
• Collaborate with management on hiring and discipline decisions.

Skills

Organized

People management

Time management

Customer communication

Professional appearance

Customer satisfaction

Team orientation

Independent work

Clean driving record

Job description

California Automotive Retail Group is seeking a Service Department Leader in San Jose to oversee the Drive Lane, manage technicians, and ensure exceptional customer experiences. You will coordinate service workflows, answer technical questions, and uphold company standards while driving growth and efficiency.

The role involves supervising staff, maintaining customer satisfaction targets, and partnering with management on hiring decisions.