Client-Focused Multibrand Service Advisor

Cardinale Automotive Group; Salinas (CA); Sur place; USD 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Health, Dental, Vision after 90 days

401k provided by Empower

Life Insurance provided

Résumé du poste

Cardinale Automotive Group seeks a Service Advisor to manage service appointments, repair orders, and customer needs for Volkswagen and Mazda brands across two dealerships. You will take ownership of the customer experience and ensure a smooth Drive Lane flow with attentive concierge support, while coordinating with technicians and management.

You will explain repairs clearly, maintain high customer satisfaction, and uphold company policies, processes, and warranty workflows in a fast-paced,

Qualifications

• Automotive service experience required.
• Knowledge of automotive maintenance, repairs, and service procedures.
• Strong customer service and communication skills.
• Ability to explain recommended repairs and services clearly to customers.

Responsabilités

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.

Connaissances

Automotive knowledge

Customer service

Communication

Teamwork

Independent work

Description du poste

Cardinale Automotive Group seeks a Service Advisor to manage service appointments, repair orders, and customer needs for Volkswagen and Mazda brands across two dealerships. You will take ownership of the customer experience and ensure a smooth Drive Lane flow with attentive concierge support, while coordinating with technicians and management.

You will explain repairs clearly, maintain high customer satisfaction, and uphold company policies, processes, and warranty workflows in a fast-paced,