Service Experience & Dispatch Specialist

Quality Plumbing, Inc.; North Kansas City (MO); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Supportive work environment

Opportunity to grow

Benefits

Job summary

Quality Plumbing, Inc. is seeking a Customer Experience Coordinator in North Kansas City, MO, offering $20+ per hour based on experience. The ideal candidate will excel in communication and attention to detail, handling customer service calls, scheduling technicians, and managing invoicing. A positive attitude and a proactive work ethic are essential. This position provides a supportive work environment with opportunities for growth.

Qualifications

• Excellent verbal and written communication skills.
• Strong attention to detail and multitasking ability.
• Experience in customer service, scheduling, or service industry support.

Responsibilities

• Deliver friendly, professional service over the phone.
• Book service calls, assign technicians, and maintain an optimized daily schedule.
• Conduct follow-up calls after service and handle any needed communications.

Skills

Excellent verbal and written communication skills

Strong attention to detail

Multitasking ability

Experience in customer service

Comfort with dispatching software

Positive attitude

Tools

ServiceTitan

Job description

Quality Plumbing, Inc. is seeking a Customer Experience Coordinator in North Kansas City, MO, offering $20+ per hour based on experience. The ideal candidate will excel in communication and attention to detail, handling customer service calls, scheduling technicians, and managing invoicing. A positive attitude and a proactive work ethic are essential. This position provides a supportive work environment with opportunities for growth.