Plumbing Dispatch Coordinator – In-Office, Growth

Service Champions Inc; Brea (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Training and development

Job summary

Service Champions Inc. in Brea, CA seeks a Dispatcher for the Plumbing department to coordinate service requests and serve as the central communication hub between customers, field technicians, and the operations team.

The role requires dispatching experience, excellent communication, and the ability to multitask in a fast-paced environment. This in-office position offers benefits and a pay range of $22–$26 per hour.

Qualifications

• 2+ years of dispatching experience.
• Excellent verbal and written communication skills.
• HVAC or Plumbing Dispatch industry experience preferred.
• Proficiency with call center software (Service Titan a plus).
• Health insurance: comprehensive medical, dental, and vision coverage.
• Retirement plan: 401(k) with company match.
• Paid time off: generous vacation, holidays and sick leave.
• Training and development opportunities within the company.

Responsibilities

• Coordinating Service Requests: efficiently schedule and dispatch service calls to field technicians.
• Communication Point: act as the main contact for field teams, customers, and management.
• Problem-solving: address customer inquiries and resolve issues promptly.
• Monitor and Adjust Schedules: monitor schedules and adjust in real-time for efficiency.
• Record-Keeping: maintain accurate records of service requests and incidents.
• Emergency Response: coordinate emergency response when necessary.
• Resource Allocation: ensure efficient allocation of resources to meet demand.
• Collaboration: work with other departments to streamline processes.

Skills

Dispatching experience

Communication skills

Customer service

Tools

Service Titan

Job description

Service Champions Inc. in Brea, CA seeks a Dispatcher for the Plumbing department to coordinate service requests and serve as the central communication hub between customers, field technicians, and the operations team.

The role requires dispatching experience, excellent communication, and the ability to multitask in a fast-paced environment. This in-office position offers benefits and a pay range of $22–$26 per hour.