Remote Plumbing Dispatch & Customer Service Specialist

Top Rank Plumbing; California; Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

401(k)

Company uniforms

Opportunities for growth

Flexibility

Job summary

Top Rank Plumbing in Carmichael, CA is seeking a full-time Plumbing Customer Service Rep to join our dispatch team. You will coordinate service calls, manage dispatch schedules, and ensure efficient operations with a hybrid work model.

The role offers a competitive salary of $17-$20 per hour, opportunities for growth, and benefits such as 401(k), company uniforms, and flexibility. Ideal candidates have 1+ year dispatching or customer service experience and strong communication.

Qualifications

• High school diploma or equivalent required.
• 1+ years of dispatching or customer service experience.
• Strong communication and interpersonal skills.
• Proficiency with computers and scheduling systems.
• Ability to multitask, problem-solve, and stay organized in a fast-paced environment.
• Reliable, customer-focused, and able to work independently.

Responsibilities

• Coordinate service calls and dispatch tickets.
• Create and assign dispatch tickets based on skill and location.
• Update and maintain the dispatch board; forecast workloads 2–3 days ahead.
• Follow up on pending or recommended work.
• Assist with maintenance agreements, purchase orders, billing, and customer inquiries.
• Collaborate with team to ensure technician coverage and service completion.

Skills

Communication

Interpersonal skills

Multitask

Problem-solving

Independent worker

Fast-paced environment

Customer-focused

Education

High school diploma or equivalent

Tools

Microsoft Office

ServiceTitan

Scheduling systems

Job description

Top Rank Plumbing in Carmichael, CA is seeking a full-time Plumbing Customer Service Rep to join our dispatch team. You will coordinate service calls, manage dispatch schedules, and ensure efficient operations with a hybrid work model.

The role offers a competitive salary of $17-$20 per hour, opportunities for growth, and benefits such as 401(k), company uniforms, and flexibility. Ideal candidates have 1+ year dispatching or customer service experience and strong communication.