Weekend Customer Experience Coordinator (CEC) — North Kansas City, MO

Quality Plumbing, Inc.; North Kansas City (MO); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Hybrid work schedule

Guaranteed three-day weekend

Overnight weekend on-call

Job summary

Quality Plumbing and Mechanical is hiring a Weekend Customer Experience Coordinator (CEC) in North Kansas City, MO. The role features a 4/10 schedule—Friday through Monday—with weekend on-call coverage and a guaranteed three-day weekend (Tue–Thu).

It combines office coordination with home-office days on Sat/Sun. Responsibilities include customer calls, scheduling, technician liaison, invoicing via ServiceTitan, and payment collection.

Qualifications

• Excellent verbal and written communication skills.
• Strong attention to detail and multitasking ability.
• Experience with dispatching software like ServiceTitan, CRMs, and Outlook.
• Experience in customer service, scheduling, or service industry support.

Responsibilities

• Deliver friendly, professional service over the phone from the first call to final follow-up.
• Book service calls, assign technicians, and maintain an optimized daily schedule.
• Serve as the go-to office contact for a group of techs; ensure they have what they need.
• Conduct follow-up 'happy calls' after service and manage communications.
• Collect, review and submit accurate technician timesheets.
• Prepare and send invoices through ServiceTitan and third-party platforms; ensure billing accuracy.
• Collect payments over the phone and log transactions properly.

Skills

Customer service

Scheduling

Dispatching

Communication

ServiceTitan

CRMs

Outlook

Tools

ServiceTitan

CRMs

Outlook

Job description

Quality Plumbing and Mechanical Now Hiring: Weekend Customer Experience Coordinator (CEC) — North Kansas City, MO

Pay: $20+/hr (based on experience)

Be the voice behind a 5-star service experience!

We’re looking for a detail-oriented and customer-focused Customer Experience Coordinator (CEC) to join our team at our North Kansas City location. This role is perfect for someone who thrives in a fast-paced environment and enjoys working with both customers and technicians to keep service operations running smoothly.

This role follows a consistent 4/10 schedule, working four 10-hour shifts from Friday through Monday. A key component of this position is providing overnight on-call phone coverage during the weekend (Saturday and Sunday) to ensure seamless operations. While this requires a high level of dedication over the weekend, it rewards you with a guaranteed three-day weekend every Tuesday, Wednesday, and Thursday—allowing you to enjoy your time off when the rest of the world is at work.

Key Responsibilities

• Customer Experience: Deliver friendly, professional service over the phone from the first call to final follow-up.
• Scheduling & Dispatching: Book service calls, assign technicians, and maintain an optimized daily schedule.
• Technician Liaison: Serve as the go-to office contact for your assigned group of techs—ensuring they have what they need and stay in the loop.
• Follow-Up Calls: Conduct "happy calls" after service and handle any needed follow-up communications.
• Timesheet Management: Collect, review, and submit accurate technician timesheets.
• Invoicing:
  • Prepare and send invoices through ServiceTitan (ST) and 3rd-party platforms.
  • Ensure all job details and billing information are accurate and complete.
• Payment Collection: Collect payments over the phone and log transactions properly.

What You Bring

• Excellent verbal and written communication skills
• Strong attention to detail and multitasking ability
• Comfort with dispatching software like ServiceTitan, CRMs, and Microsoft Outlook.
• Experience in customer service, scheduling, or service industry support
• Positive attitude, team spirit, and a proactive work ethic

Location (Hybrid)

North Kansas City Office - Fri/Mon

Work From Home - Sat/Sun

Pay & Benefits

• $20+ per hour, depending on experience
• Supportive work environment and opportunity to grow
• Benefits