Service Experience Coordinator - Loaner & Scheduling Pro

Sonic Automotive, Inc.; Merrifield (VA); Vor Ort; USD 23.000 - 32.000; Vollzeit

Zusammenfassung

BMW of Fairfax is seeking a Service Customer Experience Coordinator to join our Service Department. You will manage loaner vehicle processes, handle appointment scheduling, and assist with cashiering while delivering exceptional customer service.

This role requires strong organizational and communication skills to support Service Advisors and ensure a smooth customer experience in a fast-paced environment.

Qualifikationen

• Excellent customer service and communication skills.
• Strong organizational skills and ability to multitask.
• Comfortable handling multiple phone lines, scheduling systems and payment transactions.
• Detail-oriented, dependable and professional.
• Ability to work collaboratively with Service Advisors and management.

Aufgaben

• Manage the daily loaner vehicle process, including check-in, assignments, rental agreements and returns.
• Answer incoming Service Department calls and assist customers with scheduling appointments.
• Coordinate with Service Advisors to ensure a smooth customer experience.
• Process customer payments, close repair orders and handle cashiering responsibilities.
• Maintain accurate loaner vehicle records and assist with fleet availability.
• Greet customers professionally and provide assistance with service-related questions.
• Communicate effectively with customers and internal departments.
• Assist with additional administrative and service support duties as needed.

Kenntnisse

Customer service

Organizational skills

Multitasking

Phone / scheduling systems

Cashiering

Attention to detail

Jobbeschreibung

BMW of Fairfax is seeking a Service Customer Experience Coordinator to join our Service Department. You will manage loaner vehicle processes, handle appointment scheduling, and assist with cashiering while delivering exceptional customer service.

This role requires strong organizational and communication skills to support Service Advisors and ensure a smooth customer experience in a fast-paced environment.