Loan Desk Coordinator

Fletcher Jones Automotive Group; Santa Monica (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid sick time

Paid vacation

401(k)

401(k) matching

Flexible spending account

Professional development assistance

Life insurance

Employee assistance plan

Disability insurance

Job summary

BMW of Santa Monica is seeking a detail‑oriented Loan Desk Coordinator to support the Service Department with loaner vehicle operations and guest service. You will manage reservations, check-outs, returns, and vehicle readiness to ensure minimal wait times for customers.

The role requires strong organization, excellent communication, and attention to vehicle condition and documentation. Competitive benefits are provided by Fletcher Jones Automotive Group.

Qualifications

• Strong organizational skills in fast-paced environment.
• Excellent customer service and communication.
• Attention to detail in agreements, docs and fleet records.
• Ability to anticipate scheduling or availability issues and communicate changes.

Responsibilities

• Coordinate daily loaner vehicle reservations, assignments, check-outs, returns, and availability to support Service Department operations.
• Ensure loan car agreements, insurance information, required documentation, and signatures are accurate before releasing vehicles.
• Explain loan car policies, return requirements, fuel or charging expectations, and customer responsibilities with professional guest service.
• Inspect and document vehicle condition at check-out and return, reporting damage or issues promptly.
• Coordinate with Porters and dealership personnel to ensure loaner vehicles are clean, fueled/charged, and ready for customers.
• Monitor reservations, expected returns, extensions, vehicle locations, and fleet availability to minimize wait times.
• Process returned vehicles and completed agreements, update status, and coordinate maintenance or repairs.

Job description

At BMW of Santa Monica our mission is to deliver a world class guest experience through the pursuit of excellence. It is this journey, fueled by innovation and integrity, that has led us to be a part of the nation's #1 family-owned automotive group. We are seeking a Loan Desk Coordinator to join our team.

As a Loan Desk Coordinator, you will play an important role in supporting our Service Department and providing our guests with a smooth, efficient loan car experience. You will coordinate the day-to-day activity of our loaner fleet, including vehicle assignments, check-outs and returns, while helping ensure vehicles are ready when needed and customers spend less time waiting. This role is ideal for someone who is organized, detail-oriented, customer-focused, and comfortable managing multiple priorities in a fast-paced dealership environment.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid sick time
• Paid vacation
• 401(k)
• 401(k) matching
• Flexible spending account
• Professional development assistance
• Life insurance
• Employee assistance plan
• Disability insurance

What You Will Do

• Coordinate daily loaner vehicle reservations, assignments, check-outs, returns, and availability to support Service Department operations.
• Ensure loan car agreements, insurance information, required documentation, and signatures are accurate and complete before releasing vehicles.
• Explain loan car policies, return requirements, fuel or charging expectations, and customer responsibilities while providing professional guest service.
• Inspect and document vehicle condition at check-out and return, promptly identifying and reporting damage, missing equipment, maintenance needs, or other concerns.
• Coordinate with Porters and other dealership personnel to ensure loaner vehicles are clean, fueled or charged, properly staged, and ready for customers.
• Monitor reservations, expected returns, extensions, vehicle locations, and fleet availability to minimize customer wait times and maximize vehicle utilization.
• Process returned vehicles and completed agreements promptly, update vehicle status, and coordinate vehicles requiring maintenance or repair.

What We Are Looking For

• Strong organizational skills with the ability to manage multiple reservations, vehicles, and competing priorities in a fast-paced environment.
• Excellent customer service and communication skills with a professional, helpful approach to guest interactions.
• Strong attention to detail when reviewing agreements, documentation, vehicle condition, and fleet records.
• Ability to anticipate scheduling or availability issues and communicate changes promptly to customers and dealership personnel.
• Dependable and accountable, with the ability to follow established procedures and maintain accurate records.
• Comfortable working collaboratively with Service Advisors, Porters, management, and other dealership team members.
• Valid driver’s license and ability to meet dealership and insurance requirements.

Pay

$22.00 - $22.00 / hour

We attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish. We believe our team sits behind the wheel of the Fletcher Jones Automotive Group brand that drives our company toward success.

We are an Equal Opportunity Employer

Privacy Policy