Service Customer Experience Coordinator - BMW of Fairfax

Momentum Bmw; Virginia; Vor Ort; USD 25.000 - 36.000; Vollzeit

Zusammenfassung

Momentum Bmw in United States (Virginia) seeks a Loaner Services Coordinator to manage daily loaner vehicle operations, greet customers, and coordinate with Service Advisors. The role also handles payments, repairs closure, and record-keeping for fleet availability, ensuring a smooth customer experience.

Ideal candidates have excellent customer service, strong organization, and the ability to multitask in a fast-paced dealership environment.

Qualifikationen

• Excellent customer service and communication skills.
• Strong organizational skills and ability to multitask.
• Comfortable handling multiple phone lines, scheduling systems and payment transactions.
• Detail-oriented, dependable and professional.
• Previous automotive dealership, customer service or administrative experience preferred.
• Ability to work collaboratively with Service Advisors and management.

Aufgaben

• Manage the daily loaner vehicle process, including customer check-in, vehicle assignments, rental agreements and returns.
• Answer incoming Service Department calls and assist customers with scheduling appointments.
• Coordinate with Service Advisors to ensure a smooth customer experience.
• Process customer payments, close repair orders and handle cashiering responsibilities.
• Maintain accurate loaner vehicle records and assist with fleet availability.
• Greet customers professionally and provide assistance with service-related questions.
• Communicate effectively with customers and internal departments.
• Assist with additional administrative and service support duties as needed.
• Respond to customer needs in a timely and courteous manner.

Kenntnisse

Excellent customer service

Strong organizational skills

Multitask in fast-paced environment

Phone line handling

Detail-oriented

Automotive dealership experience

Jobbeschreibung

• Manage the daily loaner vehicle process, including customer check-in, vehicle assignments, rental agreements and returns
• Answer incoming Service Department calls and assist customers with scheduling appointments
• Coordinate with Service Advisors to ensure a smooth customer experience
• Process customer payments, close repair orders and handle cashiering responsibilities
• Maintain accurate loaner vehicle records and assist with fleet availability
• Greet customers professionally and provide assistance with service-related questions
• Communicate effectively with customers and internal departments
• Assist with additional administrative and service support duties as needed

Key Responsibilities

• Manage the daily loaner vehicle process, including customer check-in, vehicle assignments, rental agreements and returns
• Answer incoming Service Department calls and assist customers with scheduling appointments
• Coordinate with Service Advisors to ensure a smooth customer experience
• Process customer payments, close repair orders and handle cashiering responsibilities
• Maintain accurate loaner vehicle records and assist with fleet availability
• Greet customers professionally and provide assistance with service-related questions
• Communicate effectively with customers and internal departments
• Assist with additional administrative and service support duties as needed

Qualifications

• Excellent customer service and communication skills
• Strong organizational skills and ability to multitask in a fast-paced environment
• Comfortable handling multiple phone lines, scheduling systems and payment transactions
• Detail-oriented, dependable and professional
• Previous automotive dealership, customer service or administrative experience preferred
• Ability to work collaboratively with Service Advisors and management

What We're Looking For

Someone who takes ownership of their responsibilities, enjoys working with customers and understands the importance of accuracy, efficiency and teamwork. If you're someone who thrives in a busy environment and takes pride in delivering exceptional customer service, we'd love to hear from you.