Service Customer Experience Coordinator - BMW of Fairfax

Sonic Automotive, Inc.; Merrifield (VA); On-site; USD 23,000 - 32,000; Full time

Job summary

BMW of Fairfax is seeking a Service Customer Experience Coordinator to join our Service Department. You will manage loaner vehicle processes, handle appointment scheduling, and assist with cashiering while delivering exceptional customer service.

This role requires strong organizational and communication skills to support Service Advisors and ensure a smooth customer experience in a fast-paced environment.

Qualifications

• Excellent customer service and communication skills.
• Strong organizational skills and ability to multitask.
• Comfortable handling multiple phone lines, scheduling systems and payment transactions.
• Detail-oriented, dependable and professional.
• Ability to work collaboratively with Service Advisors and management.

Responsibilities

• Manage the daily loaner vehicle process, including check-in, assignments, rental agreements and returns.
• Answer incoming Service Department calls and assist customers with scheduling appointments.
• Coordinate with Service Advisors to ensure a smooth customer experience.
• Process customer payments, close repair orders and handle cashiering responsibilities.
• Maintain accurate loaner vehicle records and assist with fleet availability.
• Greet customers professionally and provide assistance with service-related questions.
• Communicate effectively with customers and internal departments.
• Assist with additional administrative and service support duties as needed.

Skills

Customer service

Organizational skills

Multitasking

Phone / scheduling systems

Cashiering

Attention to detail

Job description

Service Customer Experience Coordinator - BMW of Fairfax

• Full-time
• SHL Package: Sonic Customer Service and Admin
• Dealership: 301 - BMW of Fairfax
• Compensation: USD 20 - USD 20 - hourly

BMW of Fairfax | Fairfax, VA

BMW of Fairfax is seeking an organized, customer-focused and energetic Service Customer Experience Coordinator to join our Service Department.

This position plays an important role in delivering an exceptional customer experience while supporting daily service operations, including loaner vehicle coordination, service appointment scheduling, incoming calls and cashiering.

Compensation $20 / hr +

Key Responsibilities

Manage the daily loaner vehicle process, including customer check-in, vehicle assignments, rental agreements and returns

Answer incoming Service Department calls and assist customers with scheduling appointments

Coordinate with Service Advisors to ensure a smooth customer experience

Process customer payments, close repair orders and handle cashiering responsibilities

Maintain accurate loaner vehicle records and assist with fleet availability

Greet customers professionally and provide assistance with service-related questions

Communicate effectively with customers and internal departments

Assist with additional administrative and service support duties as needed

Qualifications

Excellent customer service and communication skills

Strong organizational skills and ability to multitask in a fast-paced environment

Comfortable handling multiple phone lines, scheduling systems and payment transactions

Detail-oriented, dependable and professional

Ability to work collaboratively with Service Advisors and management

What We're Looking For

Someone who takes ownership of their responsibilities, enjoys working with customers and understands the importance of accuracy, efficiency and teamwork.

If you're someone who thrives in a busy environment and takes pride in delivering exceptional customer service, we'd love to hear from you.

.It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.