Dealership Loan Car Coordinator

BMW of Santa Monica; Santa Monica (CA); Sur place; USD 26 000 - 34 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Paid sick time

Paid vacation

401(k)

401(k) matching

Flexible spending account

Professional development assistance

Life insurance

Employee assistance plan

Disability insurance

Résumé du poste

BMW of Santa Monica is seeking a detail-oriented Loan Desk Coordinator to support the Service Department and provide guests with a smooth loan car experience. You will manage daily loaner reservations, check-outs, returns, and ensure vehicles are ready and properly documented.

In this role you will verify loan car agreements and insurance information, explain policies to customers, inspect vehicle condition at checkout and return, and collaborate with Porters and service staff to maximize

Qualifications

• Strong organizational skills and ability to manage multiple reservations and priorities.
• Excellent customer service and clear communication with guests and team.
• Attention to detail when reviewing agreements, vehicle condition, and records.
• Ability to anticipate scheduling or availability issues and communicate changes.
• Dependable, accountable, and able to follow established procedures.
• Collaborative work with Service Advisors, Porters, and management.
• Valid driver’s license and ability to meet dealership requirements.

Responsabilités

• Coordinate daily loaner vehicle reservations, assignments, check-outs, returns, and availability.
• Ensure loan car agreements, insurance info, and signatures are complete before release.
• Explain loan car policies, fuel/charging expectations, and customer responsibilities.
• Inspect and document vehicle condition at check-out and return, report issues.
• Coordinate with Porters and staff to keep loaners clean, fueled, and ready.
• Monitor reservations and fleet availability to minimize wait times.
• Process returned vehicles and update status; coordinate maintenance if needed.

Connaissances

Strong organizational skills

Excellent customer service

Strong attention to detail

Anticipate scheduling issues

Dependable and accountable

Collaborative work

Valid driver's license

Description du poste

At BMW of Santa Monica our mission is to deliver a world class guest experience through the pursuit of excellence. It is this journey, fueled by innovation and integrity, that has led us to be a part of the nation's #1 family-owned automotive group. We are seeking a Loan Desk Coordinator to join our team.

As a Loan Desk Coordinator, you will play an important role in supporting our Service Department and providing our guests with a smooth, efficient loan car experience. You will coordinate the day-to-day activity of our loaner fleet, including vehicle assignments, check-outs and returns, while helping ensure vehicles are ready when needed and customers spend less time waiting. This role is ideal for someone who is organized, detail-oriented, customer-focused, and comfortable managing multiple priorities in a fast-paced dealership environment.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid sick time
• Paid vacation
• 401(k)
• 401(k) matching
• Flexible spending account
• Professional development assistance
• Life insurance
• Employee assistance plan
• Disability insurance

What You Will Do

• Coordinate daily loaner vehicle reservations, assignments, check-outs, returns, and availability to support Service Department operations.
• Ensure loan car agreements, insurance information, required documentation, and signatures are accurate and complete before releasing vehicles.
• Explain loan car policies, return requirements, fuel or charging expectations, and customer responsibilities while providing professional guest service.
• Inspect and document vehicle condition at check-out and return, promptly identifying and reporting damage, missing equipment, maintenance needs, or other concerns.
• Coordinate with Porters and other dealership personnel to ensure loaner vehicles are clean, fueled or charged, properly staged, and ready for customers.
• Monitor reservations, expected returns, extensions, vehicle locations, and fleet availability to minimize customer wait times and maximize vehicle utilization.
• Process returned vehicles and completed agreements promptly, update vehicle status, and coordinate vehicles requiring maintenance or repair.

What We Are Looking For

• Strong organizational skills with the ability to manage multiple reservations, vehicles, and competing priorities in a fast-paced environment.
• Excellent customer service and communication skills with a professional, helpful approach to guest interactions.
• Strong attention to detail when reviewing agreements, documentation, vehicle condition, and fleet records.
• Ability to anticipate scheduling or availability issues and communicate changes promptly to customers and dealership personnel.
• Dependable and accountable, with the ability to follow established procedures and maintain accurate records.
• Comfortable working collaboratively with Service Advisors, Porters, management, and other dealership team members.
• Valid driver's license and ability to meet dealership and insurance requirements.

Pay

$22.00 - $22.00 / hour

At BMW of Santa Monica, we attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish. We believe our team sits behind the wheel of the Fletcher Jones brand that drives our company toward success.

We are an Equal Opportunity Employer

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