Service Experience Manager — Lead, Train & Grow Sales

Nordstrom, Inc.; San Luis Obispo (CA); On-site; USD 32,000 - 51,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement

Paid Time Off

Life Insurance

Disability Insurance

Merchandise Discount

EAP Resources

Job summary

Nordstrom, Inc. in California is seeking a Service Experience Manager to mentor your team, champion service initiatives like Nordstrom Rewards, and drive store sales.

You will recruit, hire, train, develop and motivate staff, and guide them as they learn tools, processes and systems that enhance the customer shopping experience.

A strong retail management background, leadership, communication, and a passion to inspire others are essential; flexibility for evenings and weekends is required.

Qualifications

• 1+ years of successful retail management experience
• The ability to develop and maintain productive relationships with store manager, area/regional manager, and other leaders
• Exceptional customer service skills and a passion to inspire others to deliver outstanding service
• Dynamic leadership skills and a proven ability to motivate and develop future leaders
• A proven track record of using key metrics to identify opportunities and drive business
• Effective communication skills
• The ability to work a flexible schedule based on business needs, including evenings and weekends

Responsibilities

• Drive store volume through the support and education of Service Experience initiatives such as the Nordstrom Rewards program and the sale of gift cards
• Recruit, hire, train, develop and motivate your team – their success is your success
• Support your team as they educate and assist employees on tools, processes and systems that will enhance our customers’ shopping experience as well as increase sales
• Create a solid business plan that enables your team to work together to meet service and sales goals
• Support the success of your department by driving continuous improvements

Skills

Leadership

Customer service

Communication

Team development

Retail management

Relationship building

Flexibility

Metrics

Job description

Nordstrom, Inc. in California is seeking a Service Experience Manager to mentor your team, champion service initiatives like Nordstrom Rewards, and drive store sales.

You will recruit, hire, train, develop and motivate staff, and guide them as they learn tools, processes and systems that enhance the customer shopping experience.

A strong retail management background, leadership, communication, and a passion to inspire others are essential; flexibility for evenings and weekends is required.