Service Experience Advisor | Customer Liaison

Rivian; Saint Paul (MN); On-site; USD 42,000 - 65,000; Full time

Job summary

Rivian is seeking a Service Advisor in Minnesota to be the main contact for owners throughout their service experience. This role requires empathy, organization, and brand guardianship to ensure a seamless visit and clear, confident communication with customers.

You will translate technical details for owners, coordinate with service production, and maintain accurate records while upholding Rivian standards of hospitality and process.

Qualifications

• High School Diploma or GED is preferred.
• Must be at least 21 years old.
• Must possess a valid driver’s license and maintain a clean driving record.
• Available for a 40-hour work week, including weekends/holidays as needed.
• Proficient with laptops, computers, and modern software suites (Windows, Google Workspace, Mac, CRM systems).
• Exceptional organizational skills and attention to detail.
• Excellent written and verbal English communication.

Responsibilities

• Serve as the primary contact for owners, managing the service experience from appointment to vehicle handover.
• Actively listen to owner concerns and document them clearly in the repair order.
• Translate technician notes into clear explanations for owners.
• Provide proactive updates on vehicle status and timelines.
• Coordinate with Parts and Production teams to align service activities.
• Prepare and explain estimates and invoices clearly.

Skills

Customer-facing

Hospitality experience

Communication skills

Organizational skills

Education

High School Diploma or GED

Tools

CRM systems

Windows

Google Workspace

Mac OS

Job description

Rivian is seeking a Service Advisor in Minnesota to be the main contact for owners throughout their service experience. This role requires empathy, organization, and brand guardianship to ensure a seamless visit and clear, confident communication with customers.

You will translate technical details for owners, coordinate with service production, and maintain accurate records while upholding Rivian standards of hospitality and process.