EV Service Experience Advisor

Rivian; St. Louis (MO); On-site; USD 66,965,000 - 76,621,000; Full time

Job summary

Rivian is seeking a Service Advisor in Missouri to be the central touchpoint for owners during their service experience. You will translate vehicle needs into clear communication and coordinate with the service team to ensure a seamless process.

The role emphasizes empathy, organization, and brand alignment. Candidates should excel in hospitality and customer engagement, with a focus on accurate documentation and positive customer outcomes.

Qualifications

• Experience in a customer-facing role is required.
• Automotive service experience is a plus but not required for entry-level roles.
• Proven ability to de-escalate customer concerns with empathy.

Responsibilities

• Serve as the primary contact for owners from appointment to handover.
• Listen to concerns, document in repair orders, and set expectations.
• Translate technician details into clear explanations for owners.
• Update owners on status and timelines to ensure transparency.
• Coordinate with Parts and Production to align service visits.

Skills

Customer-facing

Hospitality experience

Communication skills

English proficiency

Education

High School Diploma or GED

Job description

Rivian is seeking a Service Advisor in Missouri to be the central touchpoint for owners during their service experience. You will translate vehicle needs into clear communication and coordinate with the service team to ensure a seamless process.

The role emphasizes empathy, organization, and brand alignment. Candidates should excel in hospitality and customer engagement, with a focus on accurate documentation and positive customer outcomes.