Service Experience Advisor

Rivian; Blauvelt (NY); On-site; USD 39,950 - 45,460; Full time

Benefits offered by this job

401(k) Plan

Employee Stock Purchase Program

Paid vacation

Job summary

Rivian is seeking a Service Advisor in New York to be the owners’ primary contact throughout the service journey. You will document concerns, translate complex technical details for customers, and coordinate with the service production team to ensure a smooth experience.

The role emphasizes empathy, organization, and brand-aligned hospitality, with opportunities to grow from entry to senior levels based on performance. Strong communication skills are essential.

Qualifications

• Experience in a customer-facing role is required.
• Hospitality, retail, or fast-paced environments valued.
• Automotive service experience is a plus but not required.

Responsibilities

• Serve as the primary contact for owners from appointment to vehicle handover.
• Translate technician notes into clear information for owners.
• Proactively communicate vehicle status and manage expectations.
• Coordinate with Parts and Production to align service tasks.

Skills

Customer service

Hospitality

Communication

De-escalation

Education

High School Diploma

Tools

CRM systems

Windows

Google Workspace

Mac

Job description

Rivian is seeking a Service Advisor in New York to be the owners’ primary contact throughout the service journey. You will document concerns, translate complex technical details for customers, and coordinate with the service production team to ensure a smooth experience.

The role emphasizes empathy, organization, and brand-aligned hospitality, with opportunities to grow from entry to senior levels based on performance. Strong communication skills are essential.