Service Experience Advisor

Pine Belt CDJR MS; South Beloit (IL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401(k) Match

Health Insurance

Paid Time Off

On-the-Job Training

Job summary

Southern Tire Mart is hiring for a front counter/service writer role in Illinois. You will greet customers, explain available services and promotions, and create service tickets in our system.

You will coordinate with technicians to schedule repairs and provide timely status updates, while clearly communicating costs and timelines. The role involves handling payments, completing necessary paperwork, and maintaining organized service records and a clean front counter area.

Qualifications

• High school diploma or GED required.
• Must be at least 18 years old and pass a pre-employment drug screen.
• Previous experience in sales, service writing, or customer service preferred.
• Strong verbal and written communication skills.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Greet customers in a professional and friendly manner.
• Explain services, promotions, and offerings such as free vehicle inspections.
• Create and manage service tickets in the system.
• Coordinate repair schedules with technicians and provide status updates to customers.
• Communicate costs, timelines, and any additional work needed.
• Process customer payments and handle paperwork upon service completion.
• Maintain accurate and organized service records.
• Assist in maintaining a clean and welcoming front counter area.
• Ensure all customer interactions reflect Southern Tire Mart’s service standards.

Skills

Verbal communication

Written communication

Customer service

POS knowledge

Multitasking

Basic computer skills

Education

High school diploma or GED

Tools

POS/Service management systems

Job description

Southern Tire Mart is hiring for a front counter/service writer role in Illinois. You will greet customers, explain available services and promotions, and create service tickets in our system.

You will coordinate with technicians to schedule repairs and provide timely status updates, while clearly communicating costs and timelines. The role involves handling payments, completing necessary paperwork, and maintaining organized service records and a clean front counter area.