Service Writer: Automotive Service & Customer Champion

Southern Tire Mart; Alvarado (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Paid training

Job summary

Southern Tire Mart is seeking a friendly front counter service advisor to greet customers, explain services and promotions, and create service tickets in the system. You will coordinate repair schedules with technicians and provide status updates to customers.

The role requires strong communication, basic computer skills, and the ability to multitask in a fast-paced shop environment. Prior experience in sales or customer service is preferred, with a focus on delivering excellent service

Qualifications

• High school diploma or GED required.
• Must be at least 18 years of age and pass a pre-employment drug screen.
• Prior experience in sales, service writing, or customer service preferred.
• Strong verbal and written communication skills.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills and familiarity with POS/service management systems.
• Knowledge of automotive or commercial tire services a plus.

Responsibilities

• Greet customers in a professional and friendly manner.
• Explain available services, promotions, and special offerings such as free vehicle inspections.
• Create and manage service tickets in the system.
• Coordinate repair schedules with technicians and provide status updates to customers.
• Communicate clearly about costs, timelines, and any additional work needed.
• Process customer payments and handle necessary paperwork upon service completion.
• Maintain accurate and organized service records.
• Assist in maintaining a clean and welcoming front counter area.
• Ensure all customer interactions reflect Southern Tire Mart’s service standards.

Skills

Customer service

Communication

Multitasking

POS systems

Sales experience

Fast-paced environment

Basic computer skills

Tire services knowledge

Education

High school diploma or GED

Minimum age 18

Tools

POS / service management systems

Job description

Southern Tire Mart is seeking a friendly front counter service advisor to greet customers, explain services and promotions, and create service tickets in the system. You will coordinate repair schedules with technicians and provide status updates to customers.

The role requires strong communication, basic computer skills, and the ability to multitask in a fast-paced shop environment. Prior experience in sales or customer service is preferred, with a focus on delivering excellent service