Automotive Service Advisor & Tickets Coordinator

Pine Belt CDJR MS; Perrysburg, Northern (OH, KY); Hybrid; USD 36,000 - 60,000; Full time

Benefits offered by this job

401(k) with Company Match

Health, Dental, Vision, and Life保险

Paid Time Off

Paid On-the-Job Training

Job summary

Southern Tire Mart is looking for a service writer to greet customers, explain tire service options, and manage tickets at the front counter. You will coordinate with technicians, relay updates, and ensure accurate cost information and timely service completion.

Ideal candidates have strong communication skills, a background in customer service or sales, and familiarity with service management systems. Flexible hours and a customer-focused mindset are essential.

Qualifications

• Strong verbal and written communication skills.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills and familiarity with POS/service management systems.
• Knowledge of automotive or commercial tire services is a plus.

Responsibilities

• Greet customers professionally and in a friendly manner.
• Explain services, promotions, and special offerings such as free vehicle inspections.
• Create and manage service tickets in the system.
• Coordinate repair schedules with technicians and provide status updates to customers.
• Communicate clearly about costs, timelines, and any additional work needed.
• Process customer payments and handle required paperwork on completion of service.
• Maintain accurate and organized service records.
• Assist in maintaining a clean and welcoming front counter area.
• Ensure all customer interactions reflect Southern Tire Mart’s service standards.

Skills

Verbal & written communication

Multitasking

POS / service management systems

Customer service experience

Automotive tire knowledge

Flexible hours

Education

High school diploma or GED

Tools

POS/Service management systems

Job description

Southern Tire Mart is looking for a service writer to greet customers, explain tire service options, and manage tickets at the front counter. You will coordinate with technicians, relay updates, and ensure accurate cost information and timely service completion.

Ideal candidates have strong communication skills, a background in customer service or sales, and familiarity with service management systems. Flexible hours and a customer-focused mindset are essential.