Automotive Service Advisor – Front Desk & Customer Care

Pine Belt CDJR MS; Robinson (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k) with company match

Health, Dental, Vision, Life Insurance

PTO

Paid On-the-Job Training

Job summary

Southern Tire Mart is hiring for a customer service oriented service writer role. You will greet customers, explain services and promotions, and manage service tickets with accuracy.

The position involves coordinating with technicians, communicating job status, and discussing costs transparently with customers. Candidates should have a high school diploma or GED, be 18+, pass a pre-employment drug screen, and have strong verbal and written communication.

Qualifications

• High school diploma or GED required.
• Must be at least 18 years old and pass a pre-employment drug screen.
• Previous experience in sales, service writing, or customer service preferred.
• Strong verbal and written communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic computer skills and familiarity with POS/service management systems.
• Knowledge of automotive or commercial tire services is a plus.

Responsibilities

• Greet customers in a professional, courteous, and friendly manner.
• Clearly explain available services, current promotions, and special offerings such as free vehicle inspections.
• Create, manage, and update service tickets within the system accurately.
• Coordinate repair schedules with technicians and ensure timely communication with customers regarding job status.
• Discuss costs, timelines, and any additional work needed in a transparent and customer-friendly way.
• Process payments and complete necessary paperwork upon service completion.
• Maintain accurate, up-to-date service records and documentation.
• Keep the front counter area clean, organized, and welcoming.
• Ensure every customer interaction reflects Southern Tire Mart’s high standards of service.

Skills

Communication

Multitasking

Sales experience

POS systems

Customer service

Written communication

Education

HS diploma or GED

Tools

POS/service management systems

Job description

Southern Tire Mart is hiring for a customer service oriented service writer role. You will greet customers, explain services and promotions, and manage service tickets with accuracy.

The position involves coordinating with technicians, communicating job status, and discussing costs transparently with customers. Candidates should have a high school diploma or GED, be 18+, pass a pre-employment drug screen, and have strong verbal and written communication.