Tire & Auto Service Advisor — Front Counter

Pine Belt CDJR MS; Greenwood (MS); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

On-the-job training

Health/Dental/Vision/Life Insurance

Paid Time Off

401k match

Job summary

Southern Tire Mart is seeking a friendly front counter associate to greet customers, explain services, and manage service tickets. You will coordinate repair schedules with technicians and provide status updates, ensuring clear communication on costs and timelines.

The role includes processing payments, handling paperwork, and maintaining accurate service records while upholding our service standards. A high school diploma or GED is required, with flexible hours including evenings and weekends.

Qualifications

• High school diploma or GED required.
• Must be at least 18 years of age and pass a pre-employment drug screen.
• Previous experience in sales, service writing, or customer service preferred.
• Strong verbal and written communication skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic computer skills and familiarity with POS/service management systems.
• Knowledge of automotive or commercial tire services a plus.
• Must be available to work flexible hours, including evenings, weekends, and holidays.
• Overtime may be required.

Responsibilities

• Greet customers in a professional and friendly manner.
• Explain available services, promotions, and special offerings such as free vehicle inspections.
• Create and manage service tickets in the system.
• Coordinate repair schedules with technicians and provide status updates to customers.
• Communicate clearly about costs, timelines, and any additional work needed.
• Process customer payments and handle necessary paperwork upon service completion.
• Maintain accurate and organized service records.
• Assist in maintaining a clean and welcoming front counter area.
• Ensure all customer interactions reflect Southern Tire Mart’s service standards.

Skills

Customer service

Verbal & written comms

Multitasking

Basic computer skills

Education

High school diploma or GED

Tools

POS / service management systems

Job description

Southern Tire Mart is seeking a friendly front counter associate to greet customers, explain services, and manage service tickets. You will coordinate repair schedules with technicians and provide status updates, ensuring clear communication on costs and timelines.

The role includes processing payments, handling paperwork, and maintaining accurate service records while upholding our service standards. A high school diploma or GED is required, with flexible hours including evenings and weekends.