Automotive Service Writer — Front Counter & Customer Care

Pine Belt CDJR MS; Tulsa, Northern (OK, KY); Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k) with Company Match

Health, Dental, Vision, and Life Ins.

Paid Time Off

Paid On-the-Job Training

Job summary

Southern Tire Mart seeks a customer service representative to create and manage service tickets while ensuring customers receive timely and accurate information on services. You will maintain service records and assist in maintaining an organized front counter area.

The ideal candidate will possess strong communication skills and experience in customer service. This position offers benefits, including 401(k) with company match, health insurance, and paid time off.

Qualifications

• Must be at least 18 years of age and pass a pre-employment drug screen.
• Previous experience in sales, service writing, or customer service preferred.
• Knowledge of automotive or commercial tire services a plus.

Responsibilities

• Greet customers in a professional and friendly manner.
• Explain available services, promotions, and offerings.
• Create and manage service tickets in the system.
• Coordinate repair schedules and provide status updates to customers.
• Process customer payments and handle necessary paperwork.

Skills

Customer service skills

Communication skills

Multitasking

Basic computer skills

Education

High school diploma or GED

Tools

POS/service management systems

Job description

Southern Tire Mart seeks a customer service representative to create and manage service tickets while ensuring customers receive timely and accurate information on services. You will maintain service records and assist in maintaining an organized front counter area.

The ideal candidate will possess strong communication skills and experience in customer service. This position offers benefits, including 401(k) with company match, health insurance, and paid time off.