Service Experience Advisor

Central CJDR of Norwood; Norwood (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical and Dental

401K Plan

Paid time off

Growth opportunities

Paid Training

Employee vehicle purchase plans

Family owned and operated

Health and wellness

Job summary

Central Jeep Chrysler Dodge Ram of Norwood is seeking a Service Advisor to own the customer experience in the service lane. As the first point of contact, you will help vehicle owners by explaining repair processes and ensuring they receive excellent service. We're looking for individuals who may be new to the automotive industry but possess prior customer service or retail experience.

The company offers competitive benefits, a friendly work environment, and a commitment to professional growth.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Fantastic communication skills with customers.
• Clean driving record.
• Willing to submit to a pre-employment drug screen.

Responsibilities

• Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience.
• Provide concierge support for all owner inquiries.
• Ensure the daily inventory of technicians' time is sold.
• Distribute work between technicians efficiently.

Skills

Customer service

Time management

Communication skills

Organizational skills

Job description

Central Jeep Chrysler Dodge Ram of Norwood is seeking a Service Advisor to own the customer experience in the service lane. As the first point of contact, you will help vehicle owners by explaining repair processes and ensuring they receive excellent service. We're looking for individuals who may be new to the automotive industry but possess prior customer service or retail experience.

The company offers competitive benefits, a friendly work environment, and a commitment to professional growth.