Service Experience Advisor

Leif Johnson; Austin (TX); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k)

Paid time off

Flexible schedules

Job summary

Leif Johnson Ford in Austin seeks a service manager to oversee service orders, drive lane flow, and deliver prompt, courteous service. You will manage technicians, answer vehicle- and warranty-related questions, and maintain CSI above company standards.

The role requires organizing crews, distributing work efficiently, and upholding policies while fostering positive relationships with customers and factory partners.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with your customers.
• Professional, well-groomed personal appearance.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver’s license.

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out additional assignments that leave a positive impression.
• Provide concierge support for all owner inquiries, in person or by phone.
• Ensure daily inventory of technicians' time is sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee warranty claims administration and training/supervision of service department.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.

Skills

Organized

People management

Time management

Communication with customers

Professional appearance

Customer satisfaction focus

Team oriented

Self-motivated

Independent work

Valid driver’s license

Job description

Leif Johnson Ford in Austin seeks a service manager to oversee service orders, drive lane flow, and deliver prompt, courteous service. You will manage technicians, answer vehicle- and warranty-related questions, and maintain CSI above company standards.

The role requires organizing crews, distributing work efficiently, and upholding policies while fostering positive relationships with customers and factory partners.