Auto Service Manager - Lead a Customer-First Team

Leif Johnson; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(K)

Paid time off

Flexible Schedules

Job summary

Leif Johnson Ford in Austin, a family-owned dealership for nearly six decades, seeks a Service Manager to lead the service department and uphold exceptional customer service. You will manage staff, set department goals and budgets, and drive a high CSI rating.

You will train and supervise service personnel, stay current on new products, and ensure clear communication with customers about repairs and options. This role emphasizes teamwork and community-oriented service.

Qualifications

• A minimum of 3 years of experience as a service manager.
• Strong focus on providing excellent customer service.
• High school diploma or higher education.
• Clean driving record & valid driver's license.
• Driven personality, eager to improve and able to work within and support internal teams.

Responsibilities

• Assist customers in servicing, repairing and explaining each service needed
• Understand customer; match requirements and concerns to various service options
• Explain service being performed and keep customer informed and updated throughout the service of their vehicle
• Stay up to date on new products, features, accessories and attending product training as required
• Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
• Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
• Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business
• Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

Skills

Customer service

Teamwork

Leadership

Education

High school diploma or higher

Job description

Leif Johnson Ford in Austin, a family-owned dealership for nearly six decades, seeks a Service Manager to lead the service department and uphold exceptional customer service. You will manage staff, set department goals and budgets, and drive a high CSI rating.

You will train and supervise service personnel, stay current on new products, and ensure clear communication with customers about repairs and options. This role emphasizes teamwork and community-oriented service.