Service Manager – Customer Experience Champion

O. C. Welch Ford Lincoln Inc.; Hardeeville (SC); Presencial; USD 65.000 - 90.000; Tempo integral

Benefícios oferecidos por esta vaga

Health Insurance

PTO

401(K)

Flexible Working Hours

Resumo da vaga

O.C. Welch Ford Lincoln Inc. is seeking a Service Manager to lead our Ford/Lincoln service department. Prior Ford or Lincoln experience is required, and the role will oversee technicians and service advisors while ensuring high levels of customer satisfaction.

The ideal candidate will manage service operations, hire staff, and forecast department goals to maintain a positive dealership image and efficient service delivery.

Qualificações

• Prior Ford or Lincoln experience is required.

Responsabilidades

• Ensure customers receive prompt, courteous service.
• Liaise between technicians and customers.
• Supervise and hire technicians and service advisors.
• Interview and onboard new staff.
• Distribute work among technicians and prioritize services.
• Provide concierge support and build customer relationships.

Conhecimentos

Ford/Lincoln experience

Descrição da vaga

O.C. Welch Ford Lincoln Inc. is seeking a Service Manager to lead our Ford/Lincoln service department. Prior Ford or Lincoln experience is required, and the role will oversee technicians and service advisors while ensuring high levels of customer satisfaction.

The ideal candidate will manage service operations, hire staff, and forecast department goals to maintain a positive dealership image and efficient service delivery.