Service Manager: Lead Team, Drive Excellence

Jordan Ford Ltd; Texas; On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Medical and dental insurance

401K retirement savings

Paid vacation

Holiday and sick leave

Company-paid training

Job summary

Jordan Ford in San Antonio, TX seeks an experienced Service Manager to lead our fixed operations, drive profitability, and develop high-performing teams while delivering best-in-class customer experiences.

The role oversees service advisors, technicians, warranty administration, scheduling, and KPI-driven performance, with emphasis on compliance and safety in a Ford dealership environment.

Qualifications

• Minimum 5 years automotive service experience.
• portions of leadership or management experience in an auto service department.
• Strong understanding of service operations and repair order management.
• Excellent leadership, communication, coaching, and problem-solving skills.

Responsibilities

• Lead, coach, mentor, and develop Service Advisors, Technicians, Dispatchers, and support staff.
• Recruit, interview, hire, onboard, and train service department employees.
• Conduct regular one-on-one meetings and performance evaluations.
• Foster accountability, teamwork, professionalism, and customer focus.
• Review daily, weekly, and monthly service reports and KPIs.
• Oversee daily repair order flow, shop loading, and technician productivity.

Skills

Leadership

Automotive service operations

Customer satisfaction

Team development

Performance metrics

Education

High school diploma or GED

Associate degree in Automotive Technology or related field

ASE certifications preferred

Tools

CDK

Reynolds & Reynolds

Dealertrack

Job description

Jordan Ford in San Antonio, TX seeks an experienced Service Manager to lead our fixed operations, drive profitability, and develop high-performing teams while delivering best-in-class customer experiences.

The role oversees service advisors, technicians, warranty administration, scheduling, and KPI-driven performance, with emphasis on compliance and safety in a Ford dealership environment.