Service Experience

UNOX S.p.A.; Indiana; On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Mentorship & coaching

Career growth & training programs

Diversity & inclusion policies

Job summary

Unox Netherlands seeks a Service Experience to join the Customer Experience Team. You will provide technical assistance to customers, help them operate and troubleshoot products, and manage return activities.

Travel may be required for customer support and internal training, contributing to a high-quality service experience. A technical background is preferred, with excellent Dutch language skills and good English.

Qualifications

• Excellent proficiency in Dutch.
• Proficiency in English is a plus.
• Strong communication and problem-solving skills are essential.
• Willingness to travel for customer support and training purposes.

Responsibilities

• Provide technical assistance to customers on operating and using Unox products.
• Support customers in operation of products, identify solutions and prevent malfunctions.
• Manage return activities.
• Escalate and transfer issues to the company.

Skills

Strong communication

Problem-solving

Willingness to travel

Education

Technical background

Job description

's-Hertogenbosch, Netherlands Netherlands
FULL-TIME

Unox, market leader in the production of high-end ovens, and certified as a Great Place to Work in Europe for the eighth consecutive year, is looking for a Service Experience to join the Customer Experience Team at Unox Netherlands.

Main responsibilities

• Providing technical assistance to customers who contact the company for clarification on how to operate and use company product.
• Supporting customers regarding the operation and use of the company's products or services, identifying solutions and providing assistance to eliminate the causes of a failure or malfunction and to ensure correct operation.
• Manage return activities.
• Transfer the problems encountered to the company.
• Ensure the preparation of reports with the most frequent causes of a failure or malfunctioning.
• Instruct and update customers and the technical support team on the technical features and procedures for installing and repairing products.

Requirements

• A technical background is preferred
• Excellent proficiency in Dutch
• Proficiency in English is a plus
• Strong communication and problem-solving skills
• Willingness to travel for customer support and internal training purposes

What Unox offers

• Mentorship & coaching
• Career growth & training programs
• Diversity & inclusion policies

The job position is open to candidates of all genders and gender identities, in compliance with current equal opportunity regulations.