Dutch Customer Advisor for Smart Home & Appliances

speakit; Ohio; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Monthly performance-based bonuses

Relocation package for abroad candidates

Free online Greek language courses

Opportunities for career growth

Job summary

A customer support company is seeking a Dutch-speaking Customer Advisor to provide clear and friendly assistance for a leading premium home appliances brand. In this role, you will respond to customer inquiries regarding products and services, and ensure excellent service delivery. The position offers competitive salary, bonuses, and remote work opportunities.

Qualifications

• Experience in customer support or call center environments is advantageous.
• Ability to handle technical product-related questions confidently.
• Comfortable using digital tools and CRM systems.

Responsibilities

• Manage incoming customer inquiries in Dutch.
• Provide support on product information and orders.
• Ensure timely follow-up on open cases.

Skills

Native-level Dutch

Strong proficiency in English

Strong communication skills

Problem-solving mindset

CRM tools

Technical product questions

Tools

CRM systems

Job description

Overview

Are you a Dutch speaker who enjoys assisting customers and solving problems efficiently? On behalf of our client we are looking for a Dutch-speaking Customer Advisor to join their team for a project with a leading premium home appliances brand. In this role, you will be the first point of contact for customers, helping them with questions about products, warranties, repairs and services. By providing clear, friendly, and solution-focused support, you will ensure every customer enjoys an excellent service experience.

Key Responsibilities

• Manage incoming customer inquiries via phone, email and chat in Dutch.
• Provide support on product information, orders, warranties, repairs and services.
• Guide customers through troubleshooting steps or escalate cases to technical teams when necessary.
• Ensure timely and accurate follow-up on open cases until resolution.
• Keep records of customer interactions in the CRM system.
• Deliver service with empathy, patience and professionalism, reflecting the high standards of the brand.

Qualifications

• Native-level Dutch and strong proficiency in English (spoken and written).
• Previous experience in customer support, technical support, or call center environments is an advantage.
• Strong communication and active listening skills.
• Ability to handle technical product-related questions with confidence (training provided).
• Problem-solving mindset and ability to remain calm under pressure.
• Comfortable with digital tools and CRM systems.

What We Offer

• Competitive salary
• Monthly performance-based bonuses.
• Relocation package for abroad candidates.
• Work remotely all over Greece.
• Free online Greek language courses.
• Opportunity to represent a premium international brand in home and lifestyle products.
• Thorough training on products and service standards.
• Supportive team environment with opportunities for career growth.