Customer Experience Specialist (Dutch/English)

toogoodtogo; United States; Remote; USD 33,000 - 42,000; Full time

Benefits offered by this job

Fully remote 18-month contract

Flexible working hours

Vacation and wellness benefits

Team learning and development

Job summary

Too Good To Go is seeking a remote, 18-month fixed-term customer support professional to assist users and partners across written, chat, email, and phone channels. You will help maximize service quality, retention, and issue resolution while promoting actions that reduce food waste.

The role requires fluency in Dutch and English, remote work setup, and strong collaboration with internal teams to surface recurring problems and improve the platform.

Qualifications

• Experience in customer service or account management.
• Fluency in Dutch and English, written and spoken.
• Based in Scotland and able to work Saturday through Wednesday, 9 a.m. to 6 p.m.
• Strong communication skills, attention to detail, and comfort handling repetitive tasks and performance targets.
• Able to build positive relationships, work collaboratively, and resolve customer conflicts.
• Familiarity with CRM software such as Zendesk, Salesforce, HubSpot, or SAP.

Responsibilities

• Respond to user and partner questions by email, chat, and phone, and handle inquiries through social media channels.
• Manage urgent or sensitive cases with care and contact users or stores proactively when needed.
• Help users and partners make effective use of the service through targeted support and retention efforts.
• Communicate in a way that encourages practical action to reduce food waste.
• Identify recurring customer or partner pain points and share technical or operational issues with relevant teams.
• Work toward service KPIs while maintaining a high standard of customer care.

Skills

Customer service

Account management

Dutch language

English language

CRM software

Tools

Zendesk

Salesforce

HubSpot

SAP

Job description

Role overview

Support users and business partners of a food-sharing marketplace, helping them resolve issues and get the most from the service. The work spans written, phone, chat, and social channels, with a focus on thoughtful service, partner retention, and surfacing recurring problems to internal teams.

Responsibilities

• Respond to user and partner questions by email, chat, and phone, and handle inquiries through social media channels.
• Manage urgent or sensitive cases with care and contact users or stores proactively when needed.
• Help users and partners make effective use of the service through targeted support and retention efforts.
• Communicate in a way that encourages practical action to reduce food waste.
• Identify recurring customer or partner pain points and share technical or operational issues with relevant teams.
• Work toward service KPIs while maintaining a high standard of customer care.

Requirements

• Experience in customer service or account management.
• Fluency in Dutch and English, written and spoken.
• Based in Scotland and able to work Saturday through Wednesday, 9 a.m. to 6 p.m.
• Strong communication skills, attention to detail, and comfort handling repetitive tasks and performance targets.
• Able to build positive relationships, work collaboratively, and resolve customer conflicts.
• Familiarity with CRM software such as Zendesk, Salesforce, HubSpot, or SAP.

Nice to have

• Experience with a marketplace, large digital platform, or food industry.

Benefits and work setup

• Fully remote, fixed-term contract for 18 months.
• Flexible working hours and vacation and wellness benefits are described as part of the offering.
• The role offers team learning and professional development in an international organization.