Senior Field Service Engineer

MKS Inc.; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

A global technology firm is seeking a Senior Field Service Engineer to support laser-based production systems. This role involves diagnosing, repairing, and instructing customers on equipment operation. Candidates should have significant troubleshooting experience and the ability to travel extensively for customer support. Strong communication skills and a background in relevant technologies are essential.

Qualifications

• 5+ years of practical experience in relevant field.
• Exceptional troubleshooting skills with optical and laser systems.
• Ability to travel 50% to 80% of the time.

Responsibilities

• Support laser-based production systems.
• Install, diagnose and repair laser-based systems.
• Instruct customers in system operation and maintenance.

Skills

Troubleshooting optical systems

Interpersonal skills

Communication skills

PC skills (MS Office, SAP)

Self-management

Education

Associate’s degree or equivalent

Bachelor's degree preferred

Tools

MS Office

SAP

Data analysis applications

Job description

Senior Field Service Engineer

Join to apply for the Senior Field Service Engineer role at MKS Inc.

A Day in Your Life at MKS

Our Global Field Service team is a talented group of professionals who engage with a broad range of customers. If you have a passion for providing best-in-class field service and a great customer experience, please apply. As a Field Service Engineer you will be covering the high-tech production systems, lasers, motion stages and vacuum products of MKS Instruments.

You will make an impact by:

• Supporting laser-based production systems for scientific and industrial applications.
• System installation, diagnose and repair of laser-based production systems, optical alignment and installation and troubleshooting of electromechanical subassemblies.
• Maintain operational functionality of scientific and industrial laser equipment.
• Instruct customers in the operation and maintenance of the system.
• Serves as company interface with customer and factory on administrative and technical matters.
• Determines methods and procedures on new assignments.
• Other duties may be assigned and could include shift, weekend and on-call coverage.
• USA and International travel is a requirement for customer support and for training on our products.

Skills You Bring:

• Associate’s degree, or equivalent combination of education and experience. Bachelor's degree and/or applicable Certification is preferred.
• 5+ years of related practical experience
• Exceptional troubleshooting skills with optical systems and laser systems highly preferred
• Excellent interpersonal and communication skills
• Ability to assume new tasks and responsibilities, self-manage, and schedule working time with minimal supervision
• High degree of proficiency of PC skills including MS office, SAP, and data analysis applications
• Ability to travel up to between 50% and 80% of the time. This typically involves travel to a customer site during a normal business week

Special Skills and Abilities:

• To perform this job successfully, an individual should have excellent communication and computer skills (MSOffice).
• Works with integrity, is ethical and is able to inspire the trust of others.
• Strong analytic, business, interpersonal, and communication skills
• Motivated, self-driven, positive approach to problem solving.
• Ability to succeed in a fast-paced, rapidly changing, high tech environment.
• Experience with Semiconductor equipment would be an advantage.
• Ability to travel internationally in support of MKS Instruments installations and applications, as well as training on our products, may be required. Primary consideration will be given to US Citizens and US Green Card Holders as this is a requirement to support certain customers

Physical Demands:

• Perform activities such as sitting, standing, or typing for extended periods of time
• Must be able to lift up to 50 lbs.
• Regularly requires good manual dexterity and coordination